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full-time
Candidate requirements:
The ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
? Native Thai (Verbal/Written) and proficiency in English Verbal/Written is a must.
? Effective in following and achieving department sales goals.
? Computer literate in Microsoft Window applications required.
? Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
? Strong interpersonal and problem-solving abilities
? Highly responsible & reliable
? Ability to work well under pressure in a fast-paced environment
? Ability to work cohesively as part of a team
? Ability to focus attention on guest needs, remaining calm and courteous at all times
? Flexible working hours.
Job title: Call Centre Agent (Thai)
Location: ( S-Metro) Metropolis Building, 22nd Floor, near BTS Phrom Phong exit 3, three-way intersection Sukhumvit 26.
Terms: Full time, 5 days/week
Requirement: Shift hours including weekend and public holidays
Responsibilities:
? Answer all incoming calls in a friendly, energetic, and efficient manner.
? Obtain the necessary information from guest to input reservations.
? Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
? Providing solutions and recommendations
? Offering a personalized and customized reservations experience
? Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
? Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
? E mails handling for Reservations and Customer service activities
? Other related duties could be assigned as needed based on the business needs and workload.
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Accor
Accor Customer Contact Centre Thailand. 22nd Floor, Metropolis Building, 725 Sukhumvit Road, Klongton Nua, Wattana, Bangkok https://all.accor.com
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