- Managing staff affairs
- Motivating, facilitating and guiding team to increase sales and ensure efficiency.
- Managing overall operations and general impression of the outlet
- Responding to customer complaints and comments effectively.
- Monitoring budgets and costs as well as control of stock.
- Working closely with the Sous Chef, Head Barista, - Group Beverage Manager to discuss matters relating to specials, events, pricing and promotions.
- Liaising and collaborating with the marketing department and higher management in regards to specials, promotions and operations.
- Effectively learn, understand and teach company values and culture, product and brand information including restaurant menus and ingredients
- Interacting with external suppliers and service contractors for stock related and general maintenance matters.
- Always take measures to achieve exceptional service
- Take part in special events as and when required
- Involvement in creative processes and initiate change in other areas of the outlet to improve business