Qualifications:
- Previous experience in a bar or hospitality environment, with supervisory experience preferred.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service abilities.
- Knowledge of beverages, including cocktails, wine, and beer.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficiency in POS systems and basic computer skills.
Working Conditions:
- Flexibility to work evenings, weekends, and holidays as required.
- Ability to stand for extended periods and lift up to 25 pounds.
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Key Responsibilities:
1.Supervision and Leadership:
o Oversee the daily operations of the bar, ensuring smooth service.
o Train, mentor, and motivate bar staff to provide exceptional customer service.
o Schedule staff shifts and manage time-off requests to ensure adequate coverage.
o Conduct regular staff meetings to communicate policies and updates.
2.Customer Service:
o Ensure all guests receive a warm welcome and prompt, courteous service.
o Address customer inquiries and complaints effectively and professionally.
o Monitor customer feedback and implement improvements as needed.
3.Operations and Inventory Management:
o Monitor bar inventory levels and place orders as necessary to maintain stock.
o Ensure accurate record-keeping of inventory, sales, and wastage.
o Maintain cleanliness and organization of the bar area.
4.Financial Management:
o Assist in setting sales targets and work towards achieving them.
o Monitor daily sales, track revenue, and report discrepancies to management.
o Manage cash handling procedures and ensure accurate transactions.
5.Compliance and Safety:
o Ensure compliance with all health, safety, and hygiene regulations.
o Conduct regular inspections to maintain cleanliness and safety standards.
o Ensure staff are aware of and adhere to company policies and procedures.
6.Promotion and Events:
o Collaborate with management to develop promotional activities and events.
o Assist in creating new beverage menus and specials to attract customers.
o Participate in marketing and promotional efforts to increase revenue.