Guest Service Officer (Male) at Somerset Park Suanplu Bangkok

Qualifications:
- Male
- Holding high school diploma or higher equivalent; hospitality-related qualification preferred.

- Previous experience in a front desk or customer service role in hospitality is an advantage.

- Proficiency in hotel PMS (e.g., Opera, Fidelio) is a plus.

- Excellent communication and interpersonal skills.

- Strong problem-solving and multitasking abilities.

- Professional appearance and positive attitude.

- Flexibility to work in shifts, including weekends and holidays.

- Fluency in English; knowledge of additional languages is a bonus.

Job Title: Guest Service Officer
Department: Guest Services
Reports To: Guest Service Manager
Location: Somerset Park Suanplu Bangkok
Employment Type: Full-Time


Job Summary:
The Guest Service Officer is responsible for delivering exceptional service to guests throughout their stay. This includes welcoming guests, handling check-in and check-out procedures, managing guest requests, and ensuring a smooth and pleasant experience.

Key Responsibilities:
- Greet and welcome guests upon arrival with a warm and professional demeanor.

- Perform check-in and check-out procedures efficiently using the property management system (RMS).

- Handle guest requests, inquiries, and complaints promptly and professionally.

- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.

- Provide accurate information about hotel services, local attractions, and transportation.

- Process payments and maintain accurate billing records.

- Ensure lobby and front desk areas are clean, organized, and presentable.

- Promote hotel services, facilities, and upsell room categories where appropriate.

- Follow hotel policies, procedures, and brand standards at all times.

- Maintain confidentiality of guest information and uphold data security standards.

- Handle lost and found items in accordance with hotel policy.

- Base salary
- Meal Allowance
- Mobile Allowance
- Service Charge
- Provident Fund
- Group Insurance