Assistant Housekeeping Manager (ผู้ช่วยผู้จัดการแผนกแม่บ้าน)

Hotel management diploma or equivalent. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar. Speak with correct English and a well-modulated voice.
Minimum 2 years of housekeeping experience in a supervisory capacity, 2 years line-level experience in all aspects of the housekeeping department.

? Should have an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff.
? Obtain a list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges to prepare work assignments.
? Experience with turn-down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
? Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness.
? Prepares and distributes the Room assignment sheet and floor keys to room boys.
? Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
? Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
? Schedules cleaning for lobby areas, public restrooms, telephone areas, hallways, entrances, and elevators.
? Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, and cleaning of windows, elevator doors, and tracks.
? Schedules cleaning of all meeting rooms after a completed function.
? Schedules deep cleaning of all meeting rooms periodically including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
? Inventories cleaning supplies & linen stock to ensure adequate supplies.
? Investigate concerns regarding housekeeping service and equipment and take corrective action.
? Provides support to the Executive Housekeeper in all areas of a housekeeping operation, such as staff training, coaching, and counseling, and enforces the hotel?s standard operating procedures.
? Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
? Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
? Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
? Rewards employees who use their empowerment to meet or exceed guest expectations.
? Print all housekeeping-related reports and traces from PMS.
? Assists in controlling expenses by the housekeeping department.
? Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
? Maintain high quality of housekeeping standards in 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
? Review outside laundry facility servicing to ensure quality, undamaged linens, and consistent delivery, keeping in mind the budgetary guidelines.
? Coordinate with vendors e.g.: Pest control, laundry services, and other outsourcing services.
? Attend to any guest complaints and take service recovery measures if required.
? Review the housekeeping points on the guest feedback forms, act on guest complaints, and share guest compliments with staff members.
? Prepare annual housekeeping budget.
? Submit requests for repair and periodic maintenance of cleaning equipment.
? Prepares store requisition, purchases other supplies and equipment, also monitors par stock on all housekeeping guest supplies and linens.

2 days off per week
Service fee
15 days of annual leave (depending on level)
15 public holidays per year
Meals
Uniform
Group insurance
Bonus