E-Commerce Assistant Manager

Skills & Competencies
- Strong analytical and numerical skills
- Good understanding of hotel revenue management principles
- Detail-oriented with strong coordination skills
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- Ability to manage multiple platforms and deadlines
- Proficient in MS Excel, PowerPoint, and reporting tools
- Good command of English (written and spoken)

1. Online Distribution & Revenue Support
- Manage and optimize hotel online distribution channels (Brand Website, Booking Engine, OTAs)
- Ensure rate parity, inventory accuracy, and content consistency across all platforms
- Coordinate with Revenue Manager on pricing strategies, promotions, and yield management
- Monitor competitor rates and market trends

2. OTA & Partner Management
- Manage OTA extranets (Booking.com, Expedia, Agoda, etc.)
- Coordinate with OTA market managers on campaigns, visibility programs, and promotions
- Analyze OTA performance including ranking, conversion, and production

3. Website & Booking Engine Management
- Update hotel website content, room descriptions, packages, images, and promotions
- Ensure booking engine functionality and user experience
- Coordinate with digital agency / system vendors for enhancements and troubleshooting

4. Campaign & Promotion Execution
- Support digital marketing campaigns (seasonal offers, flash sales, exclusive deals)
- Coordinate with Marketing team on brand campaigns and online visibility
- Track campaign performance and ROI

5. Data Analysis & Reporting
- Prepare daily, weekly, and monthly online performance reports
- Analyze KPIs such as online revenue, ADR, conversion rate, and channel mix
- Provide insights and recommendations to management

6. Cross-Department Coordination
- Work closely with Revenue, Sales, Marketing, Front Office, and Reservations teams
- Support smooth communication between property and corporate (if applicable)
- Assist in training operational teams on e-commerce awareness when required

- เซอร์วิสชาร์จ
- ยูนิฟอร์ม
- ประกันสังคม
- วันหยุดประจำสัปดาห์ ส.อา.
- วันหยุดพักร้อนประจำปี
- วันหยุดนักขัตฤกษ์
- จองหัองพักโรงแรมในเครือราคาพนักงาน
- Provident fund