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full-time
- Hotel Management University.
- Fluent in Chinese and English.
- At least 5 year's experience in Rooms Division with 2-3 years in the same capacity in a 5 stars hotel.
- Strong knowledge and experience in the front office functions of Opera and other software that is essential in managing Rooms operations and manpower.
- Advanced computer literacy and knowledge of Mircosoft Office.
- Strong Operational leadership and team building skills.
- Excellent communication and interpersonal skills.
- Overall responsibility for all operational components of the division to ensure efficiency and effectiveness of operations in 4 areas of Front Office, Housekeeping, Security, Fitness and Spa.
- ? Drives high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates.
- ? Create an operational environment of education and empowerment that energizes associates to focus on guest preferences and aspirations, allowing for the creation of memorable guest experiences.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
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Swissotel Bangkok Ratchada
204 Ratchadapisek Rd, Huaykwang Bangkok 10320 https://www.swissotel.com/hotels/bangkok-ratchada/
hotelJob
