Reservation Agent

1. At least Bachelor degree in any field
2. At least 1 year experience in sales or front office
3. Strong in inter-personality
4. Proficiency in English communication
5. Strong in driving results

1. Follows standards as directed.
2. Conduct oneself in a professional manner at all times and adhere to the required conduct and
House rules, fire regulations and department procedures.
3. Answer all incoming calls according to standards.
4. Completely knowledgeable with room types, rate categories, special rates and promotions, VIP
and guest types for all reservations. Maintain a good knowledge of guest room and suite layouts.
Completely familiar with policies and procedures regarding reservation procedures.
5. Sell Hotel rooms and services with a concern for both profit and guest satisfaction. Ensure all
reservation calls are handled professionally and according to standards ensuring that the
average rate is maximized.
6. Note bed types and other room preferences on guest file.
7. Give accurate confirmation, cancellation numbers to all callers placing and/or cancelling
reservations. Mail or fax, confirmations to all callers who request confirmation in writing.
8. Ensure that items not included in room rates and any special conditions are fully and clearly
explained to the Guest.
9. Assist in maintaining a close working relationship with both the Sales and Front Office
departments. Assist in ensuring group booking, contracts are entered into the PMS computer
with full and correct information.
10. Keep the Sales Department informed as to occupancy commitments originated by conventions,
tour groups, etc. Maintain an effective flow of communication from the Reservations
Department to all other departments.
11. File back-up reports, group bookings, reservation printouts, etc. on a daily basis.
12. Answer all guest correspondence within one business day. Ensure that requested information is
sent expeditiously to all inquirers.
13. Familiar with, and honour status controls and special conditions for companies/organizations
that have ?block space? with the Hotel.
14. Maintain office supplies at par levels. Re-order supplies as needed so as to maintain effective
inventory and cost controls.
15. Answer all travel agent commission inquiries on a timely basis, according to all standards.
16. May be assigned other related tasks or responsibilities as required or directed.

General:
1. Contributes to the morale and team spirit of the hotel by maintaining good relationships with
colleagues.
2. Performs additional duties as directed by supervisors. These may include duties at any
properties.
3. Makes appropriate suggestions and recommendations to supervisors for the general
improvement of the hotel.
4. Is fully conversant with all health and safety, fires and emergency procedures.
5. Maintains a high standard of personal hygiene, dress, uniform, and body language.
6. Is polite and professional in any situation where the image or reputation of the hotel is
represented.
7. Attends meetings and training as required by supervisors.
8. Ensures that all activities are carried out honestly, ethically, and within the parameters of Thai
Law.

- Attractive salary
- Attractive monthly service charge
- Group Life & Health Insurance
- Uniform, Laundry & Meals
- Provident Fund, 100% when complete 12 months membership
- Opportunity for career growth