Asst. Executive Housekeeper

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? Responsible for assisting the Executive Housekeeper, Assist to plan, organize, co ordinate and supervise function of Housekeeping for schedule and assign all personal activities according to occupancy and function, cleanliness, safety, comfort and general maintenance of guest rooms, public area and back of the house through supervision, motivation and training
? Ensure that all Housekeeping staff perform duties in accordance with hotel policy.
? Assists the Executive Housekeeper in formulating and establishing plans for all aspects of Housekeeping management and operation.
? Represents the Housekeeping Department when Executive Housekeeper is not available.
? Assists the supervision of Housekeeping staff to ensure that all daily activities meet compliance with housekeeping procedures and service standards.
? Plans and coordinates an action plan for daily work schedules including special activities and reports depending on occupancy.
? Distributes and supervises the daily work schedules, reports and assignments to Housekeeping staff.
? Ensures all occupied rooms are cleaned and prepared for guests on a daily basis.
? Ensures key control procedures are followed and ensures that all keys are returned at the end of each shift.
? Supervises a daily inspection program to ensure guestrooms, back of the house and public areas are clean and supplied with necessary items and services.
? Liaises with Floor Supervisor, Public Area Supervisor, Chief Linen and Laundry Manager to coordinate planning and scheduling for regular activities.
? Coordinates with the Laundry Manager to establish the efficient operation of laundry services.
? Supervises the uniform room ensuring all staff uniforms are clean, in good condition, pressed and issued according to hotel policy.
? Conducts regular inventories of linen, supplies and uniforms ensuring required stocks are maintained.
? Stores safety and maintains all equipment, supplies and chemicals as required.
? Recommends to the Executive Housekeeper renovation and repair needs for rooms and public areas.
? Reports problems with materials and equipment to Executive Housekeeper.
? Responds to guest requests and immediately handles problems and complaints about Housekeeping functions to maximize guest satisfaction.
? Administers staff rosters and schedules to ensure all Housekeeping functions are maintained and to minimize overtime payment.
? Assists the Department of Human Resources with the recruitment of all Housekeeping staff setting both tasks and qualifications.
? Recommends promotions, transfer and dismissal of all Housekeeping staff to Chief Engineer and Director of Human Resources.
? Conducts regular meetings with Housekeeping staff to assist in the efficient and smooth operation of the department.
? Assists with performance appraisals of all Housekeeping staff and prepares guideline and time frames for improvement.
? Participates in all staff and training meeting as required.
? Assists with the training of staff in coordination with the Training Department to achieve the highest standard of service and guest satisfaction.
? Instructs Housekeeping staff on emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.
? Ensures high standard of personal appearance and hygiene, clean and pressed uniforms and name badge in good condition for all housekeeping staff.
? Maintains a high standard of hygiene and sanitation throughout all service areas.
? Reports any health or safety hazards to the Executive Housekeeper.
? Performs other duties as assigned by the Executive.

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