Executive Housekeeper

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? Responsible and accountable for maintaining the highest standard of room and public area cleanliness and appearance, guest service as well as engendering team spirit and motivation in all staff. The Housekeeper must be fair and just in any staff disciplinary action as required.
? Delegate to and supervise all Managerial staff within the Department and assist them in preparing work schedules.
? Conform to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
? Responsible for the cost effective rostering of all staff in the Housekeeping Department and Public Area cleaning.
? The main objective of the Housekeeper in rostering, is to keep wages to a minimum whilst ensuring the highest possible level of service to the guests of the Hotel and highest level of productivity.
? Prepare weekly staffing schedules, monitoring staff attendance and assist in planning work schedules.
? Prepare various monthly reports as required by the Executive Assistant Manager.
? Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
? Prepare the annual capital and operating budgets for the Department in conjunction with the Executive Assistant Manager and ensure departmental expenditure is kept within budget by presenting the P & L for the Department to the Executive Assistant Manager on a monthly basis.
? Responsible to ensure that all staff under her jurisdiction are at all times immaculately groomed, e.g.:
? To correct and complete uniform, personal hygiene, i.e., hair, make-up etc.
? Responsible to ensure that all stock/linen levels and usage are effectively and cost efficiently controlled.
? To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the hotel.

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