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full-time
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? The Dusit Club Receptionist is the Ambassador of the guest relationships, being a major aspect of the work. She will be a reference for the guest who will find that she is the right person to contact because she inspires a friendly, safe & professional feeling.
? The Dusit Club Receptionist will take any opportunity to collect the comments & preferences of the guest, or simply to talk freely. The Club Receptionist does not always standby at the Club Signature Desk, she will have then many other opportunities to play this "Public Relations" role: in the lobby, in the lounge, in the guest corridors.
? Immigration records: The Dusit Club Receptionist will ensure that all the guests who checked in during her shift are fully recorded the same day on the accurate immigration reports.
? VIP treatment: The Dusit Club Receptionist is responsible to ensure that all VIPs expected and in house enjoy the best conditions of stay possible and will take care of each step: preparation work (Room setup, order of VIP amenities & international newspaper, standby in lobby), Check-in process, during the stay and Check-out process, as per standards established.
? Guest requests follow up: The Dusit Club Receptionist will follow up any of the (professionally acceptable) guest requests such as flight reconfirmation, restaurant booking, and recommendations (?) in line with the Dusit procedures. If she does not have the answer, she will follow up with the person concerned (Concierge, Managers) but will not send the guest to another section.
If you are interested to become a part of us, We are very welcomed all prospects to submit your application letter with position, present resume and photo with expected salary to Human Resources Department E-mail : [email protected] and [email protected] Tel : +66 (0) 38425611-7
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hotelJob
