Reservation & Rom Controller Agent

-Excellent English communication skills both in verbal & written.
-At least 1 years Reservation experience in 5 star hotel
-Knowledge in Hotel Opera system is a plus
-Excellent knowledge of MS office (word, excel and power point)
-Positive team player
-Able to work and converse efficiently with all levels of colleagues, clients and other external contacts
-Excellent interpersonal skills

Need to have complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, spa, health club and be able to answer all related queries.
2.Taking care of all calls landing up at Front Desk in order to ensure that Front Desk is a No-Ring Zone.
3.Taking care of pre-blocking rooms for all guests arriving in their shift for whom there is information in regards to the flight details. The same would need to be done keeping in mind the guest preference/history for different room types and availability of the same.
4.Ensuring the rooms, which are pre-blocked for guests, are also cleared by housekeeping before the guest arrives to the hotel. Screening reservations for the day (and future dates) to see if there are any specific requests like Interconnecting room requirements, a particular type and location of room and ensuring that the same is kept blocked for the guest well in advance.
5.Taking care of Departure-Control in order to facilitate better management of rooms. By being aware of the expected time of departure of the guest, the same room can be utilized for another arrival.

- 5 working day per week
- Training & Development
- Vacation and Public Holiday
- Social Security
- Group Insurance
- Dental Allowance
- Provident Fund
- Uniform
- Meal
- Car Park
- Discount : Food & Beverage , Accommodation