Resident Manager

-European Native German speaking with excellent English skills is absolutely mandatory;
-4-year bachelor's degree in Hospitality;
-Minimum of 5 years management experience;
-Extensive prior experience in Front Office, House Keeping as Director of Rooms
-Outstanding guest service and problem resolution skills;

Oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance and appearances. Manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Extensive knowledge of department processes.

CORE WORK ACTIVITIES
Managing Operations and Budgets

-coordinating the organization and administrative functions in all areas of the Rooms Division;
-ensuring total compliance with standards of operation;
-ensuring that staffing is maintained at an appropriate level to match business demand;
-handling all guest complaints expeditiously to complete resolution;
-Promote and lead efforts to develop new and creative ways to deliver a great and memorable guest experience;
-participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans;
-closely monitoring the financial performance of all departments;
-Providing solutions to improve problem areas and assisting in implementing corrective measures.

Managing Profitability

-Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
-Monitors and manages the departmental payroll function.
-Manages department's controllable expenses to achieve or exceed budgeted goals.
-Participates in the development of department's capital expenditure goals; manages projects as needed.
-Participates in the budgeting process for areas of responsibility.
-Prepares weekly and period end P&L critiques.
-Understands the impact of department's operation on the overall property financial goals; educates staff on details as appropriate.
-Reviews and manages controllable expenses such as, heat, light, power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, etc.

Conducting Human Resources Activities

-Ensures employees are treated fairly and equitably.
-Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
-Utilizes employee feedback and an ?open door? policy to identify and address employee problems or concerns in a timely manner.
-Celebrates successes by publicly recognizing the contributions of team members.
-Resolves guest problems and complaints.
-Brings issues to the attention of Human Resources as necessary.
-Ensures that regular on-going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives.

- Social Security
- lunch
- Other rights as required by law.