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ตำแหน่งนี้ปิดรับสมัครแล้ว
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ปริญญาตรี
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full-time
? Diploma or Vocational Certificate in Sales & Marketing, Hotel Management, Business Administration, or related field preferred.
? Problem solving and organizational abilities.
? Good command in English
? Manage day-to-day staffing requirements, plan and assign work, establish performance and
development goals for team members.
? Provide GSA?s mentoring, coaching and regular feedback to help manage conflict and imp0rove
employee engagement.
? Educate/train team members in compliance with federal, state and local laws & safety regulations.
? Ensure the team are job trained and have the tools and equipment to complete job duties.
? Manage third party vendor staffing requirements, plan and assign work.
? Ensure ?one team approach? and quality service through daily communication and coordination.
? Develop programs that drive improvements in team member engagement and are aligned with the
Stay Real Be You brand service behaviors.
? Develop, implement and monitor team member succession planning to ensure future strength.
? Responsible for GSA Training / Rostering / Coaching as directed by the Express Manager or
Assistant Express Manager.
Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
? Carry out the special needs and requests of guests and repeat visitors.
? Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
? Demonstrate BrandHearted behaviors by maintaining compliance with all required brand
standards, behaviors, hallmarks and license agreement mandates.
? Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish
and implement services and programs that meet or exceed guest expectations.
? Make time to interact with guests, solicit feedback and build relationships.
? Responsible for Priority Club Rewards (PCR) enrolment and recognition ? as PCR Champion.
? Ensure the ?one team approach? by assisting in all Reception tasks when required.
? Assist GSA?s in all Reception tasks.
? Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with
the Service level Standards.
? Assist the IT shared services support in the PMS Maintenance, Configuration and Interface
Management.
Working 5 dyas/week, 9 hrs./day
SSO/Provident Fund
Staff Uniform
Meal
Special room rate for IHG staff
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Holiday Inn Express Bangkok Sathorn
51 Soi Pipat, Silom, Sathorn, Bangkok 10500
hotelJob
