Residence Hostess

Requirements

? Degree or Higher Diploma in Hospitality or Tourism management is a must
? Minimum 2 years? relevant experience in hospitality or in a sizeable luxury hotel
? Proficiency in English communication both written and verbal
? High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills
? The ability to work in a team and build relationships with the others
? Having a real passion for guest service and taking ownership of the guest experience
? Being organized and proactive in managing your tasks

Job Overview
The Residence Hostess is reported to the House Manager to oversee and direct all aspects of the guest experience function to achieve the highest possible guest satisfaction to the principal and all guests, under the general direction of the team and within the limits of established the company policies and procedures.

Personal attributes - the most important thing!
? Servant leadership-mindset and the ability to create good results based on strong relationships
? Responsible, self-disciplined and takes ownership
? Solves challenges, proactively with a will-do attitude
? Dedicated team player with a positive and outgoing personality
? Open-minded and willingness to learn and adapt continuously
? Professional, trustworthy, reliable and with a high degree of integrity
? Passionate about service excellence and expert in front line service skills.
? Can relate to and live by the ? at any given time ? our organizational values
? Quick witted and resilient

Essential duties and responsibilities
Guest Satisfaction
? Ensure a good service experience for residents and guests
? Ensures to meet and greet all guests and always maintain positive relations
? Anticipate guests? needs, respond promptly and acknowledge all guests, however busy and whatever time of day
? Accommodate guest requests expediently and courteously
? Resolve guest complaints, ensuring guest satisfaction.
? Support Housekeeping when housekeepers are not in the residence to ensure the smooth service and cleanliness between shifts

Property Management
? Maintain complete knowledge of and comply with all residence policies, service procedures and standards.
? Ensure that the house standards are maintained at a superior level on a daily basis
? Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
? Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
? Take personal interest and pride to ensure that the public area of the house is kept clean and in an orderly state at all times.

Others
? Liaise with the Housekeeping team and the Bodyguards team to ensure excellent service delivery
? Performs related duties and special projects assigned by the House Manager

Working Environment:
The Residence Hostess will be working in a private property near the BTS Rajdamri area. This position required to work in shift (morning and night shift), 6 days a week and may require travelling domestic and international.

Benefit
? Annual leave 12 days
? Group Health Insurance
? Annual health check-up
? Provident Fund
? Health activities