Front Office Manager [ผู้จัดการแผนกต้อนรับ]

การเดินทางด้วยรถไฟฟ้า

รายละเอียดงาน

Operations Management - Oversee daily operations of the Front Desk, Concierge, and Guest Service teams. - Handle guest complaints and escalation issues promptly and professionally to ensure total satisfaction. - Maintain high standards of cleanliness, safety, and visual appearance in the lobby and front office areas. Team Leadership & Development - Recruit, train, and mentor Front Office staff to deliver luxury/standard service standards - Conduct regular performance reviews and provide constructive feedback to team members. Administration & Communication - Prepare daily/weekly reports on occupancy, guest feedback, and operational metrics for senior management. - Coordinate closely with Housekeeping and Engineering to ensure room readiness and resolve maintenance issues quickly.

คุณสมบัติผู้สมัคร

Minimum Requirements: - Education: Bachelors degree in Hospitality Management, Business Administration, or a related field. - Experience: Minimum of 3?5 years of experience in Front Office operations, with at least 2 years in a supervisory or managerial role. - Languages: Excellent command of written and spoken English (knowledge of a third language is a strong plus). - Soft Skills: Strong leadership, problem-solving abilities, exceptional communication, and a guest-centric mindset. - Flexibility: Ability to work flexible hours, including weekends, holidays, and night shifts if necessary.

สวัสดิการ

• Service Charge

• Working 8 hours per day

• Social Security Fund

• Annual Leave

• Public Holiday

• Insurance