Front Office Manager (ผู้จัดการแผนกต้อนรับ)
การศึกษา
ปริญญาตรี
ประเภทงาน
เต็มเวลา
จำนวนรับ
1 อัตรา
เพศ
หญิง
รายละเอียดงาน
Operations Management
- Oversee daily operations of the Front Desk, Concierge, and Guest Service teams.
- Handle guest complaints and escalation issues promptly and professionally to ensure total satisfaction.
- Maintain high standards of cleanliness, safety, and visual appearance in the lobby and front office areas.
Team Leadership & Development
- Recruit, train, and mentor Front Office staff to deliver luxury/standard service standards
- Conduct regular performance reviews and provide constructive feedback to team members.
Administration & Communication
- Prepare daily/weekly reports on occupancy, guest feedback, and operational metrics for senior management.
- Coordinate closely with Housekeeping and Engineering to ensure room readiness and resolve maintenance issues quickly.
- Oversee daily operations of the Front Desk, Concierge, and Guest Service teams.
- Handle guest complaints and escalation issues promptly and professionally to ensure total satisfaction.
- Maintain high standards of cleanliness, safety, and visual appearance in the lobby and front office areas.
Team Leadership & Development
- Recruit, train, and mentor Front Office staff to deliver luxury/standard service standards
- Conduct regular performance reviews and provide constructive feedback to team members.
Administration & Communication
- Prepare daily/weekly reports on occupancy, guest feedback, and operational metrics for senior management.
- Coordinate closely with Housekeeping and Engineering to ensure room readiness and resolve maintenance issues quickly.
คุณสมบัติผู้สมัคร
Minimum Requirements:
- Education: Bachelor?s degree in Hospitality Management, Business Administration, or a related field.
- Experience: Minimum of 3?5 years of experience in Front Office operations, with at least 2 years in a supervisory or managerial role.
- Languages: Excellent command of written and spoken English (knowledge of a third language is a strong plus).
- Soft Skills: Strong leadership, problem-solving abilities, exceptional communication, and a guest-centric mindset.
- Flexibility: Ability to work flexible hours, including weekends, holidays, and night shifts if necessary.
- Education: Bachelor?s degree in Hospitality Management, Business Administration, or a related field.
- Experience: Minimum of 3?5 years of experience in Front Office operations, with at least 2 years in a supervisory or managerial role.
- Languages: Excellent command of written and spoken English (knowledge of a third language is a strong plus).
- Soft Skills: Strong leadership, problem-solving abilities, exceptional communication, and a guest-centric mindset.
- Flexibility: Ability to work flexible hours, including weekends, holidays, and night shifts if necessary.
สวัสดิการ
- Service Charge
- Working 8 hours per day
- Social Security Fund
- Annual Leave
- Public Holiday
- Insurance
Service Charge — มิถุนายน 2026
9,000.00 บาท
- Working 8 hours per day
- Social Security Fund
- Annual Leave
- Public Holiday
- Insurance
Service Charge — มิถุนายน 2026
9,000.00 บาท
การเดินทาง
Email
hr@tastoriahotel.com
ขนาดองค์กร
ไม่ระบุ
ที่อยู่
7 Sukhumvit Soi 20 Sukhumvit Rd, Klongteoy, Bangkokk 101110
ผู้จัดการแผนกต้อนรับส่วนหน้า
฿45,000 - ฿60,000