Meeting & Event Manager

PURPOSE OF JOB
He/she sets up the event together with the production and sales teams from the offices. He is the link between the various Resort services and the Commercial Offices to ensure the events implementation and group monitoring in the Village (M & E and Communities).

GENERAL MISSIONS:
He/she performs all his/her missions in accordance with internal procedures and the legal framework:
COORDINATION
- Guarantee the proper application of the clauses of the customer contract and the smooth running of operational logistics.
- Be a driving force to develop M&E standards in line with customer expectations and in Club Med's economic interest
- In collaboration with the customer service representative, prepare the program for site visit
- Manage the tracking visits and contribute to the drafting (with the customer manager) of the report at the end of the stay
- Distribute files among the various operation managers to ensure the best follow-up of events
- Assist your team in difficult customer relationships and complex situations,
- Ensure that the program (MEGA) sent by the Sales Office for each group is distributed to the village services
- Ensure its feasibility & implementation by various departments, challenge the managers concerned regarding possible alternatives if necessary
- Coordinate the programs of various groups present (use of space, room occupancy, etc.)
- Welcome the client throughout his stay and ensure follow-up by the operations manager concerned.
- Be present at key moments of the event.
- Develop local sales in the village by promoting profit centres.
- Advise and guide the sales offices in the setting up and logistics of Meetings & Events operations in conjunction with the Village's services.
- Respond to sales offices as quickly as possible and be proactive.
- Check, at the end of the stay, documents relating to the regularisation of the group's accounts receivable (reconciliation of planning + ancillary services), to edit the final invoice
- Ensure that the various services have been invoiced.
- Coordinate and host eductours, discovery stays or internal seminars.
- Manage the meeting room occupancy schedule.
- Know and be known by local competition.
- Contribute to the updating of product information provided to commercial teams

HYGIENE AND SAFETY
- To ensure the preservation and maintenance of meeting rooms, equipment and materials.
- To know and enforce health and safety standards and all emergency and evacuation procedures.
- To ensure the application of regulations and standards and corrective actions, if necessary

MANAGEMENT

- To demonstrate leadership skills
- Adopting a coaching attitude in his/her management
- Ensuring the reception, establishment and integration of GO/GE from his/her service
- Setting personal goals and coach or evaluate team members or associates
- Supervising and animating a transverse logic
- Implementing and respecting HR procedures and their validation by their own manager
- Managing by proximity: show, train and enforce
- Be seen as an example by teams and clients
KEY PERFORMANCE INDICATORS (KPI)
CLIENT
- Customer- s feedback on reactivity (response time), quality of responses
- Satisfaction for the service delivered at the resort (respect of contractual engagement and professionalism of the team)

Nisarat KHONGBOONTONG (Talent Acquisition Specialist)
Club Med Phuket Holiday Villages (Thailand) Ltd., 3 Kata Road, Karon Sub-District, Muang District, Phuket 83100 Thailand  
เว็บไซต์ : www.clubmedjobs-thailand.com
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