Reservation Manager - Grande Centre Point Ratchadamri

- Bachelor's degree in Hospitality Management, Business, or related field.
- Minimum 5-7 years of experience in hotel reservations, with at least 1-2 years in a supervisory or managerial role.
- Proficiency in hotel reservation and PMS systems (e.g., Comanche, Opera, Fidelio).
- Strong understanding of revenue management principles and OTA platforms.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work under pressure and manage multiple tasks efficiently.
- Strong attention to detail and customer service orientation.
- Fluent in English; knowledge of other languages is an advantage.

- Supervise the reservations team to ensure efficient handling of booking requests via phone, email, online, and travel partners.
- Maximize room revenue through strategic yield management and close coordination with the Revenue and Sales teams.
- Monitor availability and overbooking controls to minimize revenue loss.
- Maintain accurate and updated records in the Property Management System (PMS).
- Handle VIP bookings and special requests in coordination with relevant departments.
- Ensure high-quality guest communication and prompt response times.
- Train, mentor, and evaluate team performance to uphold service standards.
- Prepare daily, weekly, and monthly reports on reservation trends, pickup pace, and booking sources.
- Collaborate with Marketing and Sales teams for promotional rates, packages, and group bookings.
- Ensure compliance with hotel policies, procedures, and brand standards.

- 5-day workweek
- Service Charge
- Incentive
- Training & Development opportunity
- Vacation start from 10 days
- Social Security
- Group Insurance (IPD)
- OPD
- Dental Allowance
- Provident Fund
- Free Uniform
- Meal Allowance
- Meal Coupons