Front Office Supervisor (Villa Host Supervisor) / ประจำสาขา ทูลานี เลอร์เบย์ รีสอร์ท ปราณบุรี

- Graduated bachelor degree or diploma in hospitality management or related field.
- Minimum 3 years experiences as Reservation supervisor or Assistant Manager on a reputed hotel.
- Experience in supervisory or any equivalent combination of training.

- Knowledgeable of entire Reservation Procedure according to International Hotel manual system.
- Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.
- Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.
- Allocate daily tasks to Reservations staff.
- Review reservation booked daily.
- Review arrival report daily.
- Responsible for preparation of occupancy forecast.
- Responsible for staff training.
- Responsible for implementation of policies and procedures.
- Responsible for recording company or travel agent rates both in system and correspondence files.
- Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis.
- Identify Top Producing Accounts ensure proper recognition by Reservation staff
- Responsible for various Production reports and supply to each department concerned.
- Monitoring Telephone Manner and general performance of reservations staff daily.
- Ensure special handling of repeats guest and very VIP guest.
- Review room blocking for Long Stay. Suites and special group request.
- Supervising of Group Reservations.
- Maintain cordial relations with commercial clients.
- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
- Responsible for work schedule
- Responsible for maintaining a Neat and Orderly position at all times.
- Perform any other duties that requested by Front Office Manager or Room Division Manager.

- 2 Duty Meals (อาหาร 3 มื้อ)
- 6 Days Off Per Month (วันหยุด 6 วันต่อเดือน)
- Service Charge (ค่าบริการรายเดือน)
- Social Insurance (ประกันสังคม)
- Uniforms (ชุดยูนิฟอร์ม)
- Public Holiday and Annual Leave (วันนักขัตฤกษ์และวันลาพักร้อน)