Cluster Sales Manager or Cluster Senior Sales Manager - Government

Bachelor?s degree or higher in Business Administration, Marketing, Hotel Management, or a related field.

Minimum of 5?7 years of sales experience in the hotel or service industry, with at least 2 years in a managerial or equivalent position.

Experience managing sales performance or client portfolios across multiple properties (Multi-property / Cluster) is an advantage.

Excellent negotiation, communication, and client relationship management skills.

Strong analytical skills with the ability to interpret sales data and develop strategic plans to drive revenue growth for the hotel cluster.

Good command of English, both spoken and written.

Proficient in PMS, CRM, Microsoft Office, and online hotel booking systems.

Well-groomed, energetic, proactive, and possesses strong leadership qualities.

Key Responsibilities

Revenue & Strategy

Develop and implement strategic sales plans to achieve or exceed Government segment revenue and room night targets across all cluster properties.

Identify new business opportunities and potential Government accounts through proactive prospecting, networking, and market analysis.

Contribute to the cluster?s overall sales strategy by providing market insights, competitor updates, and performance feedback.

Client Relationship Management

Maintain and grow long-term relationships with key Government clients.

Conduct regular sales visits, client meetings, and account reviews to strengthen partnerships and ensure client satisfaction.

Handle negotiations, rate agreements, and contracting for assigned key accounts.

Sales Operations

Plan and execute sales activities, including sales calls, telemarketing, email campaigns.

Coordinate site inspections, familiarization trips, and property visits across all cluster hotels.

Collaborate with Revenue and Marketing teams to create tailored proposals, promotions, and packages for Government clients.



Team Collaboration

Work closely with property-based sales teams to ensure consistent delivery of brand standards and client service across the cluster.

Provide mentorship and guidance to Cluster Sales Executives or Cluster Sales Coordinators when required.

Support the Cluster Assistant Director of Sales in driving teamwork and ensuring alignment of goals among cluster properties.

Reporting & Administration

Maintain accurate and updated client data and activity logs in the CRM system.

Prepare and analyze weekly and monthly sales reports, pipeline updates, and account performance summaries.

Manage administrative duties related to contracting, correspondence, and follow-up actions.

Representation & Networking

Represent the cluster at relevant trade shows, events, and client functions to enhance brand visibility.

Actively participate in internal sales meetings and ongoing training programs.

Negotiable salary
Service charge
2 days off per week
Vacation days
Annual public holidays
Phone and travel expenses
Training courses
Annual recreational activities