General Manager [ผู้จัดการทั่วไป]

EDUCATION:
- Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree in hotel or other related field.
- Computer Proficiency including Word, Excel, PowerPoint.

EXPERIENCE:
- minimum 4 to 5 years work experience in a 4 to 5 star property as a General Manager or Operations Manager or Manager in Hotel, Serviced Apartment or Residence.

PROFESSIONAL SKILLS
- excellent written English and copy-writing skills.
- skillful in project planning/ tasks and able to prioritize projects/ tasks.
- good understanding of financial and accounting principals
- excellent revenue management skills with experience of budgeting, P&L analysis and forecasting.
- understanding of marketing and customer service principles with strong working knowledge of marketing and sales activities
- strong managerial capacities and able to work with colleagues to share skills, knowledge, resources and networks.
- working knowledge of contracts and agreements
- working knowledge of building maintenance
- knowledge of relevant local legislation and regulations
PERSONAL SKILLS:
- Highly focused, have excellent communication and negotiation skills.
- Motivated and professional in appearance and presentation.
- Customer service orientation
- Well organized and efficient individual, with attention to detail.
- Pro-active and result driven, flexible.
- Both team player and captain (hands-on).
- Ability to adapt vision and proven flexibility

MAIN DUTIES AND RESPONSIBILITIES:

Operations & Administration
- fully responsible for all aspects of all departments.
- lead, support and work with all Head of Departments in all aspects of running the Residence.
- ensure the optimal use of human, technical, financial and material resources in achieving company goals.
- formulate and recommend business plans and policies that guide the organization in maintaining and improving its operations.
- ensure the premises are always in operative condition to receive and serve the tenants.
- conduct regular operations team meeting with all the HOD daily / weekly, to discuss routine operational matters, sales targets and action taken for service recovery, and also any staff issues - minutes of the meeting to be sent to Management.
- ensure SOP implementation in all departments and check the same during routine operational inspections.
- randomly inspect all stores (Maintenance, Housekeeping, FO, ...) to check the stock in-hand (quality, par-stock levels, expiry etc) with Accounting Manager and the Deparment Heads.
- monitor the co-ordination between all departments for smooth & efficient operations.
- provide timely and constructive feedback to all direct reports as and when required either formally or informally.
- dealing with suppliers for quality products and services.
- ensure compliance of safety, health, environmental and quality guidelines as outlined in the business plan and as required by regulations, customer requirements and management.
- ensure compliance with relevant laws and regulations.

Marketing
- prepare and ensure the implementation of an annual sales & marketing plan as well as short and mid-term planning to achieve occupancy and revenue goals.
- plan and coordinate daily/weekly/monthly sales activities to maximise the performance of the sales force and to achieve sales objectives and budget.
- conduct daily / weekly meeting with marketing people for enquiry / follow up / conversion to grow the business.
- maintain in-depth knowledge of market conditions and business environment.
- provide timely corrective actions for significant deviations and/or recovery plan to meet sales and revenue objectives as necessary.
- complete and check all required paperwork for new tenants once completed by sales team and accounting deparment.
- monitor skills and develop quality sales tools & techniques to improve the prospection ans sales efficiency of the sales team.
- implement direct-marketing and arrange or join PR or networking events with main business providers and influencers (Agencies, Corporate, Embassies: HR dpt, Purchasing dpt, Executive Secretaries, chambers of commerce and other business associations, etc...).
- provide on-going effective and hands-on support, guidance and training to sales team.

Financial
- Monitor and manage operational cost in order to maintain maximum revenue to the organization.
- Monitor preparation and distribution of tenants' monthly statements.
- Monitor collection of booking fees, advance payments and security deposits.
- Ensure timely payments and collections, minimize rental and utilities arrears.
- Coordinate late-payments and/or default proceedings.
- Monitor and control the purchase requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the suppliers etc).
- prepare annual budgets, analyze and correct budget variances.
- Continuously evaluates and measures current performance against budget and cost estimates.
- provide timely corrective actions for significant deviations and/or recovery plan to meet cost & profit objectives .
- Prepare weekly and monthly financial reports and presentation to the Management.

Tenant's Relations & Services
- negotiate and prepare leases in coordination with Marketing and Legal team
- complete and check all required paperwork for new tenants
- enforce terms of rental agreements as well as occupancy policies & procedures
- orient new tenants to the property
- directly supervises all front office personnel and ensures proper completion of all front office duties as per the Residence's guests service SOP.
- maintain timely communications with tenants to ensure that tenants are provided with quality and service and assistance.
- assess and review tenants' satisfaction and service recovery process.
- investigate and resolve tenants' complaints and concerns in a timely and efficient manner.plan and arrange tenants' meetings and activities monthly and/or quaterly as budgeted.
- ensure that tenant's data are managed and updated by FO dpt


Maintenance
- monitor and complete renovations, maintenance and repairs timeously and cost-effectively.
- ensure security of premises and maintain security devices.
- organize incoming and outgoing inspections and check inspection reports.
- inspect premises with Dept Heads to ensure it is ready for new tenants.
- implement preventative maintenance programs.
- manage capital improvement projects.
- negotiate and manage contracts with outside contractors.

Staff Management
- provides leadership to the team with regard to quality, safety, security, labor reporting, training, staffing and employee relations.
- develop KPIs with team members and monitor individual performance
- hire, train and evaluate property staff
- direct and control all personnel and resources to ensure property is properly maintained and owner's objectives met
- inspecting all departments with their respective dept. heads for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- identifying staff learning needs then conduct training or assist with development.
- supervise dept. heads to review & train the staff to upkeep the human capital.
- coordinate with HR Dpt. for Employment and Training issues

Be available on call 24 hours a day to resolve any urgent problems on emergencies.
Any other duties assigned.