Guest Relation Manager

- 1 or 2 years of working experience in related department or Front Office.
- Be a passionate - enhance guest experience- who is able to share his passion with the guest and transmit it to the team.
- Excellent team player working effectively with front and back of the house department .
- Good command in English.
- Strong organizational skills to ensure a smooth and consistent top notch service.

- As Quality Representative of the hotel, to maintain the integrity of the Quality Standards and ensure achievement of stated quality objectives and policies.
- To create quality awareness, requirements, policies and procedures within the hotel and make sure these are understood and well displayed.
- Manage the internal Guest Satisfaction and Online Reputation tool, guest queries and/or issues or problem solving.
- To share guests comments (positive and negative) on a daily basis and ensure necessary follow up and action plan is set up.
- Reinforce positive comments and ensure our team is recognized as Customer Service representatives for the hotel.
- Ensure that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations.
- Manage the complete preparation of all departments for arriving guests and related VIP's like for our loyal members according to our brand standards.