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full-time
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? Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
? Provides functional assistance and direction to all departments.
? Cooperates, coordinates and communicates with other hotel departments as required.
? Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
? Responds to guest needs and resolves related problems
? Supervises and directs Reception and Reservations personnel.
? Supports and assists Front Office personnel and all departments at peak periods.
? Ensures VIPs and priority club guests receive special attention
? Inspects front of house and back of house regularly for cleanliness.
? Assists Guest Relations in greeting, rooming, and sending off VIP guests.
? Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
? Provides input for Front Office meetings.
? Promotes inter-hotel sales and in-house facilities.
? Checks billing instructions and monitors guest credit
? Analyses and approves discounts and rebates.
? Analyses the rate variance report to ensure rooms revenue control
? Takes action with the Property Management Systems (PMS) in emergency situation.
? Fully conversant with all hotel emergency procedures.
? Ensures front line staff complies with FIT marketing techniques and maximize sales.
? Works with Superior and Human Resources on manpower planning and management needs
In return, we- ll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You- ll join a team passionate about delivering memorable experiences that make our guests feel special and that make Crowne Plaza Vientiane a great place to work!
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Crowne Plaza Vientiane
Crowne Plaza Vientiane 20 Samsenthai Road, Nongduang Nua Village, Sikhottabong District, P.O.Box 4269, Vientiane, 01000, Laos PDR. crowneplaza.com/vientiane
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