Duty Manager

- Proficient in English and Thai , any other language will be an advantage
- Excellent knowledge of surrounding area an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours
- Experience in customer service is an asset
- Experience modeling is an asset
- Must be a strong team player with strong inter departmental cooperation
- Must work well under pressure in a fast paced and constantly changing environment
- Must be flexible in terms of working hours, and able to work with little or no supervision
- Must have ability to asses and make decisions based on strong analytical, problem solving skills
- Must be able to stand for 90% of their scheduled time
- Must be able to maintain excellent professional presentation and grooming

- Ensure adherence with all Standard Operating Policies & Procedures
- Ensure Guest requests are handled in a timely manner
-Be fully knowledgeable about hotel restaurants and facilities, to ensure to keep informed all changes and additions, knowledgeable of opening times, types of cuisines and dress codes.
- Be familiar with all daily events and functions within the hotel
- Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
- Advise Guests of points of interest in the surrounding area
- Be familiar with all guest services and information guests may require. Assist guests with confirming airline tickets, making restaurant reservations, arranging tours and making transportation arrangements.
- Maintain high level of communication and feedback within the department
- Project and maintain the image of the highest standards within the hotel at all times
- Record all incidents or service failures in One Touch Service
- Well versed in a guest employment engagement.
- Maximize the sale of our internal outlets
- Maintain amicable and co-operative working relations with all other departments
- Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
- Assist in the departmental training of new colleagues
- Display an attitude of friendliness, courtesy and sincerity to all guests (internal and external), making them feel welcomed, at ease, using guest names at every given opportunity
- Build relationship with our guests, knowledgeable of all regular guests and their personalized preferences
- Able to work different shifts, start and end times depending on business volumes
- Additional duties as required

8 days off per month
Uniform
Meal allowance
Group Insurance
Employee benefit card offering discounted rates in Accor Hotels worldwide
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Opportunity to grow within property and across worldwide