Customer Service for Perishable Food

Qualification

- Female age between 22-35 year old
- BSc/BA in business administration or relevant
field; certification in sales or marketing
will be an asset
- Ability to multi-task, prioritize and manage
time effectively
- Good computer skills (MS Office)
- Proficiency in English
- Well-organized and responsible with an
aptitude in problem-solving
- Fluency verbal and written communication
skills

Duties & Responsibilities

- Greet customers warmly and ascertain problem
or reason for calling
- Follow customer buying target and increase
buying
- Resolve customer complaints via phone, email,
mail or social media
- Inform customer of deals and promotions
- Resolve product or service problems by
clarifying the customer's complaint;
determining the cause of the problem;
selecting and explaining the best solution to
solve the problem; expediting correction or
adjustment; following up to ensure resolution
- Recommend potential products or services to
management by collecting customer information
and analyzing customer needs

- Bonus
- SSO