Butler

Minimum 1 - 2 years experienced.

Ability to work effectively in a team environment.

Able to communicate in English, both in writing
and speaking.

Good computer skills in relevant working system and MS Office.

- The Butler will create the - Guest History- for each of his guest by collecting a maximum of information about the guest before his arrival, then during the guest- s stay. The Guest history will be updated as needed & information each will be used during the guest- stay in order to personalize the service, surprise the guest & make him feel at home.
- Pre-Arrival: The Butler will prepare the guest arrival as per established procedure, ensure that the room is inspected in all details, special requests & preferences applied, and check in setup. The Butler will as well double check the limousine setup, cleanliness & punctuality (when applicable) & ensures that the Concierge is in alert & aware of the room number.
- Arrival: The Butler will ensure that the - Welcoming Committee- is informed & in standby. The Butler has to introduce himself / herself upon check in with business card, introduce and offer Butler services. At that stage, the Butler should recommend his unpacking services in order to build up a first contact and trust relationships with the guest.
- During his stay, the butler will be available on guest request to assist the guest and make his stay as comfortable as possible. The Butler will coordinate with housekeeping the Room Cleaning & Turndown service & will take those opportunities to check the room/suite, refresh what needs to be refreshed & ensure that the room/suite is kept at all times in the best conditions possible. The Butler will coordinate as well the Wake up call & the Room-service breakfast when required & will ensure the consistent follow up of the departments concerned.
- Departure: The Butler will suggest to pack the Guest- s luggage & will prepare the departure, review the invoice accuracy, organize if needed the Golden book & photo shooting, coordinate the luggage down with the Concierge, check the limousine setup, cleanliness (if applicable) & ensure it is in standby on time. Finally, the butlers will warmly farewell the guest in the lobby.