Guest Service Officer [GSO] - Chinese speaking

1. At least Bachelor degree in any field
2. New graduate who taken internship in related field or at least 1 year experience in front office
3. Good inter-personality skill and outgoing, friendly
4. fluent in mandarin and strong in english communication skill
5. Strong in problem solving skills, and execution of work

- Work at Eastin Grand Hotel Phayathai
- Prepare a proper list after gathering the arrival and check-in information of all the guests.
- Handle Chinese guest inquiries
- Assist team in translating to Chinese speaking guests
- Attend to inquiries requested by the guests regarding facilities provided and everything else.
- Check if adequate welcome amenities are available for everyone whose arrival is on the list.
- Attend to VIPs with more attention and hostility.
- Maintain a polite and humble personality while attending to the guests.
- Take care of each and everything the guest might need and ask for, to avoid a last-minute rush.
- Check the amenities for their quality and proper provision to leave no ground for complaints from the guests.
- Assist GSA as assigned (check in, check out, handle guest inquiry)

- Service charge
- Bonus
- Uniforms
- Free meals at work
- Vacation - Public holiday
- Group Life Insurance
- Provident Fund
- 5 days working and 2 days off
- Staff birthday and staff party