Guest Service Agent Supervisor

รายละเอียดงาน

Responsibilities of a Front Office Supervisor. A Front Office Supervisor is a manager responsible for overseeing, supporting, and coordinating the work of staff at the reception desk and in the front office area of the hotel. Their primary goal is to ensure a high level of customer service, promptly resolve any arising issues, and facilitate effective interaction between all hotel departments. 1. Operational Management ? Ensuring the smooth operation of the front office, including guest check-in, stay, and check-out procedures. ? Monitoring the quality of work performed by receptionists, concierges, and other front office staff. ? Enforcing compliance with hotel service standards. ? Organizing effective communication with other departments (housekeeping, reservations, restaurant, etc.). ? Monitoring hotel occupancy and ensuring that rooms are prepared on time for arriving guests. 2. Guest Relations ? Providing a personalized approach to each guest, resolving any issues and handling conflicts. ? Supervising VIP guest services to ensure a superior level of hospitality. ? Managing guest complaints, feedback, and suggestions to improve overall satisfaction. ? Responding promptly to non-standard situations (emergencies, overbooking, technical failures, etc.). 3. Staff Management ? Enforcing discipline, dress code, and professional behavior among employees. ? Training new reception staff, conducting briefings, and organizing service standard workshops. ? Preparing staff work schedules and ensuring proper shift coverage. ? Motivating and improving the qualifications of front office employees. ? Resolving internal conflicts within the team. 4. Financial Control and Reporting ? Supervising cash transactions and ensuring accurate payment processing. ? Handling refund procedures. ? Monitoring payment systems, credit card transactions, and cash handling. 5. Reservation and Data Management ? Ensuring accurate data entry into the hotel management system (PMS). ? Verifying that all required documents for guest accommodation are properly collected. ? Managing online booking systems (OTA: Booking.com, Expedia, Agoda, etc.). ? Overseeing reservations and minimizing the risk of overbooking. 6. Compliance with Standards and Regulations ? Ensuring adherence to safety, fire, and sanitary regulations. ? Monitoring compliance with guest data confidentiality policies. ? Organizing work in accordance with legal requirements. 7. Service Improvement and Optimization ? Analyze guest reviews and implement measures to enhance service quality. A Front Office Supervisor plays a key role in maintaining high service standards and ensuring the smooth operation of the front office, creating a comfortable and professional environment for both guests and employees.

คุณสมบัติผู้สมัคร

- Male or Female Thai Nationality - Age 20-45 years old. - Good command of spoken & written English. - At least 1-3 year experience in position. - Good attitude and positive person, Service minded - Computer skills, Leadership -Good team work and be able to work under pressure

สวัสดิการ

• BENEFITS:

• Service Charge

• Extra Bonus (commission) from direct sales of FO.

• Extra days off to annual leave for working on public holidays.

• Double Pay for Overtime.

• Year Bonus 100% of Wage.

• Staff Uniform.

• 8 days off per month

• Public Holidays 17 days.

• Annual leave 6 days per year, Extra Business Day-off 6 days per year.

• Group life insurance.

• Social Security on Employer expense