Assistant Restaurant Manager (ผู้ช่วยผู้จัดการห้องอาหาร)

Requirements
1. Strong leadership and management skills with the ability to motivate and inspire a diverse team.
2. Excellent communication skills, both verbal and written, to effectively interact with staff, customers, and vendors.
3. Exceptional customer service skills, with the ability to handle customer complaints and resolve issues in a professional and timely manner.
4. Solid problem-solving skills with the ability to think quickly and make sound decisions under pressure.
5. Proficient in using restaurant management software, POS systems, and other relevant computer applications.
6. Strong organizational skills, with the ability to multitask, prioritize tasks, and meet deadlines.
7. Detail-oriented to ensure accuracy in financial reporting, inventory management, and food quality control.
8. Adaptable with the ability to work flexible hours, including weekends and holidays, and adjust to changing schedules and demands.
9. Knowledge of food safety regulations and best practices in the restaurant industry.
10. Ability to work effectively in a high-pressure, fast-paced environment while maintaining a positive attitude.

Overall Role Purpose:
1. Manage all aspects of the restaurant, including staff scheduling, inventory management, and financial reporting.
2. Provide excellent customer service by training and guiding staff on proper service techniques.
3. Address customer complaints and maintain a positive attitude to ensure a positive dining experience.
4. Maintain high food quality standards and enforce health and safety regulations, including proper food handling and sanitation procedures.
5. Oversee and support all front-of-house staff, such as waiters, bartenders, hosts, and cleaners, by providing continuous training, guidance, and performance evaluations.

Accountabilities:
1. Assist with the hiring, onboarding, and training of new employees to ensure they have the necessary knowledge and skills to perform their duties effectively.
2. Collaborate with kitchen staff to ensure food is prepared on time and accurately, monitor food service, and resolve any issues or concerns related to food quality or customer satisfaction.
3. Manage cash transactions, oversee financial processes, and maintain accurate records of sales, expenses, and inventory.
4. Implement and enforce restaurant policies and procedures, including dress code, staff conduct, and operational guidelines.
5. Monitor and maintain the cleanliness and orderliness of the restaurant, including kitchen facilities, to create a safe and welcoming environment for both staff and customers.
6. Stay informed on industry trends, competitor activities, and customer needs to identify areas for improvement and implement innovative strategies to enhance restaurant performance.

Welfare and Benefits
- 6 days off per month.
- 25% Discount for Restaurants under IMPACT
- Bonus (Based on Performance and Company's Revenue)
- Food allowance.
- Group Insurance. (Health & Life)
- Long Service Award.
- Medical Check-up.
- Providence Fund.
- Service Charge.
- Social Security
- Incentive
- Some Positions - Uniform, Service Charge,
- Laundry Service
- Special Price for IMPACT Sport Club
- Special Wedding Benefit
- Staff Activities
- Staff training and development
- Overtime
- Marriage gift
- Annual trip or party