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ตำแหน่งนี้ปิดรับสมัครแล้ว
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ปริญญาตรี
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full-time
Experience in Guest Services, with a strong knowledge of Calgary and surrounding areas
- Exceptional interpersonal skills to enhance the service standards throughout the operation
- Excellent communication, guest service and time management skills
- Able to organize, plan ahead and manage workload
- A team player and a self-starter, yet able to work independently within Hotel Elan?s standards
- Ability to work effectively in an innovative, fast-paced and multi-tasked environment
- Knowledge of the hotel industry, the hotel boutique concept and Hotel Elan culture
- Excellent computer skills, specifically Microsoft Office and use of the internet
- College or University degree preferred in Hospitality/Customer Service or a minimum of 3 years
experience in a guest services role
Always greet guests in a friendly and professional manner according to Hotel Elan?s standards
- Engage each guest as a unique individual and listen attentively to their requests
- Perform accurate check-ins and check-outs of guests daily
- Answer the telephone in a timely and professional manner
- Make reservations over the phone and in person
- Run daily reports to check reservations for accuracy and identify any special requests
- Responsible for a cash float throughout your shift and ensuring it balances correctly at the end
of shift
- Anticipate and address guest?s service needs
- Listen to guest?s complaints or concerns and resolve their issue in a timely manner
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the
fire panel, ensuring guest safety and participate in an evacuation if necessary
- Practice safe working habits, including bending and lifting appropriately to avoid injury,
reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping
hazards
- Comply with the Hotel Elan Policies, Procedures and Code of Ethics
- Performs any additional tasks which are assigned by management
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Swissotel Bangkok Ratchada
204 Ratchadapisek Rd, Huaykwang Bangkok 10320 https://www.swissotel.com/hotels/bangkok-ratchada/
hotelJob
