พนักงานเสริฟ (พนักงานเสริฟ)

1. Obtains assigned service station from host/hostess at start of work shift.
2. Greets guests and presents them with the menu. Informs guest of specials and menu changes, makes suggestions and answers questions regarding food, beverages, and service.
3. Takes food and beverage orders from guests (either written or memorized) and relays order to kitchen employee and bartender as appropriate.
4. Processes guests' orders to ensure all items are prepared properly and on a timely basis. Communicates with host/hostess, bus persons, kitchen employee, and bartender and coordinates entire station to ensure guest satisfaction with the food and service.
5. Serves courses from kitchen and services areas promptly, garnishing items with proper presentation prior to serving.
6. May carve meats, bone fish and fowl, prepare flaming dishes and desserts at tableside and present, open, and pour wine when serving guests.
7. Observes diners to ensure that guests are satisfied with the food and service, to respond to any additional requests, and to determine when the meal has been completed.
8. Totals bill and accepts payment or refers guest to cashier or host/hostess as appropriate.
9. May assist bus person with stocking work stations, removing, and resetting soiled dishes and silverware from table at conclusion of each course and cleaning and resetting vacated tables.
10. Assist in preparation of work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.