Wedding Sales Manager

- Understand hotels market positioning for catering business.
- Utilize Opera S&C for Reports and updates.
- Effective sales communication skills and personal performance.
- Time Management. To manage attendance at departmental meetings, projects and customer appointments and deadlines in an organized manger.
- Demonstrate self-confidence, energy and enthusiasm.
- Present ideas, expectations and information in a concise, well-organized manner.
- Suggest creative ways to problem solving. Responsible to seek input from peers subordinates through rap sessions. To bring to attention any misunderstandings, miscommunication to immediate superior for proper clarifications as a term and department.
- Understanding and achievement of team and individual goals
- Strong overall sales skills
- Familiarity and knowledge of all departments within the hotel

- To be a role model through leadership by example
- To assist in accountability and responsibility for sales and product development of hotel wedding business .
- To exceed hotel wedding sales goal and shared responsibility for team members for achievement of total sales and catering budget. Derive creative upsell initiatives.
- Responsible for overall profitability of handling market/accounts. This involves resourcefulness in constantly sourcing for suppliers to maintaining high standards of quality inline with budgeted Cost of Sales and controllable expense.
- Sales administration. To be actively involved in ensuring prompt attention and follow-up on incoming phone calls, site inspections, proposals/inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all the said documents. To maintain daily activity and call reports.
- Maintain and keep relevant to office and Hotel computer systems.
- To be able to exercise yield management over catering space, average check.
- Build good rapport with customers and other hotel departments.
- To ensure higher profitability through up-selling
- Track and share information regarding new business trends.
Keep track of the competitors regarding special promotions and rate packages.
- Actively involved in proactive marketing efforts such as competitor surveys, marketing sales initiatives, promotional events, action plan formulation and creative packaging for assigned market.
- To anticipate changing guest needs, market trends and competitor product development, sales and marketing and event delivery strategies. Actively share ideas, opinions and offer proactive contributions in a constructive manner.
- To impact Guest Satisfaction Survey with ideas to improve overall guest satisfaction in terms of banquet presentations and service both in sales and event delivery.
- To be a team player support of department goals, in sales and operation. Interdepartmental relations to be professional but not compromising customer satisfaction, revenue, profitability or associate morale of department/Hotel.
- Ensure that Marriott- s SOP- s and LSOP- s are in place and adhered to.
- Exercise empowerment where necessary to facilitate decision making in relation to department and company goals.
- Communicate effectively to ensure that the sales function is carried out smoothly
and commitments are met.
- Submit sales activities reports on a monthly basis outlining:
* Past month activities (if any)
* Wedding revenue against budget and goals
* Major business leads for that month and for the future
* Any competitor information
* Upcoming projects

- To take ownership of customer in areas from point of contact to after sales service. Investigate, identify shortfall and suggest action for recovery to ensure guest satisfaction and non-recurrence of issues in event of service recovery.
- Performs Sales and Marketing functions or related duties and special projects as
assigned and directed by the Director Sales and Marketing.
- Dress in a manner which is conductive to a business environment whereby first
impressions reflect on the hotel image.

* 5 working day per week
* Training & Development
* Vacation and Public Holiday
* Social Security
* Group Insurrance
* Dental Allowance
* Provident Fund
* Uniform
* Meal
* Car Park
* Discount : Food & Beverage , Accommodation