Duty Manager

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GENERAL MISSION Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Front Office Manager in the overall day to day operations whilst on duty. At all times the Duty Manager is expected to lead by example - their behavior, speech and appearance must be without fault. Their treatment of staff must be courteous and discretionary. Their guest service standards must be the benchmark that sets the levels to be attained by all hotel staff.

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QUALITIFICATION EDUCATION BACKGROUND, CERTIFICATE/LICENSING Bachelor degree in any field. PROFESSIONAL EXPERIENCES At least 3 year experience in Assistant Front Office Manager or Senior Front Office Supervisor position of hotels or in managerial level in Front Office Department or Rooms Division Department more than 3 years with all Front Office operations skills