Front Office Manager (ผู้จัดการแผนกต้อนรับ)

1.Thai citizen is preferable
2.English fluency
3.Great personality and well-grommed
4.Able to work different shifts
5.Able to work 6 days a week
6.At least 3 years Assistant Front Office Manager level in the 5-star international hotel or 2 years as a Front Office Manager level in the 4-star international chain hotel.

DUTIES AND RESPONSIBILITIES:
1.Plan, organise and control staff movements with regard to annual leave, public holiday, medical leave and duty roster.
2.Recruit and monitor new staff performance to ensure maximum output.
3.Train and develop staff to ensure better work performance, high productivity and achievement of department's goals.
4.Enforce all house policies, rules and regulations.
5.Conduct daily briefing with all section heads, 2-way communication, giving information and receiving feedback.
6.Attend Rooms Division meeting.
7.Assist the Executive Assistant Manager to plan, organise, co-ordinate and control all Front Office operations and activities in the hotel.
8.Authorise rate changes, paid cuts, room allowance, cash advances, acceptance of personal checks, etc., according to established policies.
9.Co-ordinate with Housekeeping to make guests- stay more comfortable.
10.Attend daily operations meeting and weekly department heads meeting.
11.Attend weekly sales meeting, highlight any high rates or overbooking situation.
12.Evaluate room availability during peak periods to maximise occupancy.
13.Attend pre-convention meeting and carry out necessary follow-ups.
14.Ensure all staff establish close rapport with other departments.
15.Work closely with Security Department on all irregularities affecting the Rooms department.
16.Conduct half-yearly performance appraisal for the Assistant Front Office Manager, Section Heads and their assistants.
17.Prepare monthly Rooms Sales Analysis and Comparison Report.
18.Attend all budget meetings pertaining to rooms with the Executive Assistant Manager.
19.Monitor and ensure that all section heads carry out their training as scheduled.
20.Work closely with Catering Department to aid with their planning with regards to room assignment, location and pricing.
21.Perform other duties as and when assigned by the Executive Assistant Manager.
22.If necessary, formulate and update policy and procedure to improve efficiency of Front Office operation.
23.Ensure that all sections of Front Office are fully staffed daily according to the roster.

1.Salary
2.Service Charge
3.Bonus
4.Provident Fund
5.Annual Leave
6.Insurance
7.Meal
8.Uniform
9.Social Security
10.Grout Insurance
11.Personal Entertain in Cafe Mozu
12.Officer Check in Cafe Mozu