Guest Service Agent (GSA)

Age not over 35 years old
Male or Female
Good personality
Good service mind
Good command of English
Have the ability in third languages such as Chinese Japanese
Learn fast and accurate
Can-do attitude

Process guest arrivals and departures, including all necessary payments daily.
Handle & coordinate room assignments and pre-arrivals
Inspect rooms before guests arrival
Set welcome letters and necessary amenities in room for arrival guests
Handle guests' concerns
Offer referral for services and handle requests for information: book tour, flight changing, restaurant, limousine service, tourist attraction information, postal service, etc.
Welcoming and greetings all the Guest and the VIP
Handle taking orders for Room services as well as serve in room

Service Charge
Provident Fund
Group Insurance Program (Life, IPD, OPD, and dental treatment)
Annual health check-up
2 days off per week
Minimum of 16 Public Holidays
Minimum of 6 Annual Leave
2 meals per working day
Uniform
Staff Birth Day
Staff Party
Bonus