Tour guide

การเดินทางด้วยรถไฟฟ้า

รายละเอียดงาน

The Tour guide is responsible for escorting groups or individuals through an area of interest, providing educational and interesting details along a planned route. This position may require a guide to recite a memorized script. Strong focus on product improvement and customer service and satisfaction. This position requires a personable and friendly demeanor, quick problem-solving abilities and a passion for travel and people. Guides will be responsible for driving engagement both on tours and through social media ? Arrange transport to hotels for arrival and departure ? Prepare and present tour itinerary and important information ? On the ground problem solving ? Managing costs and adhering to budgets ? Interact with customers; provide and process information in response to inquiries, concerns and requests about product and services ? Support general projects from department head ? Communicate with travel agent and ops manager to ensure smooth tour operations ? Assist in the development and research of new tours ? Guide multiple tours with groups of varying sizes and nationalities ? Drive social media engagement ? Continuously strive to improve products and bring new ideas to the table ? Upsell guests to other owned and 3rd party tours

คุณสมบัติผู้สมัคร

? Male / Female, Thai Nationality, Age above 22 years old ? Bachelor's Degree in Tourism Management or any related field ? At least 2 years experiences in Travel industry or new graduated are welcome ? Good command of English both of written and spoken (also another language highly considered) ? Good personality and interpersonal skills plus strong skills in service job ? Must be a team player ? New graduates are welcome ? Must have guide license Ready to work under pressure and longer hours in the high season