เข้าสู่ระบบผู้สมัครงาน
ตำแหน่งนี้ปิดรับสมัครแล้ว
หรือ
ปริญญาตรี
ไม่จำกัด
full-time
ไม่ระบุ
DUTIES & RESPONSIBILITIES:
? Support Loyalty program growth including new member acquisition and existing member engagement optimization.
? Responsible for checking the member eligibility, benefits, membership status as well as using points to burn & earn correctly.
? Service provide by communicating and assisting individuals to understand member needs, give advice and suggestions.
? Responsible for customer feedback, complaints and manage service recovery to customers.
? Understand and be able to use the Loyalty program tools effectively.
? Investigating problem and propose solution for any complaints resulting from the loyalty program.
? Work closely with the customer touch points (hotels, call center, sales managers...etc.) to develop processes related to the loyalty program.
? Co-ordinate with the Marketing team for any marketing initiatives that will enhance customer experience with our loyalty program.
? Proactive in identifying future & potential operational issues.
? Prompt action and effectively communication with the technical team partners / third service providers when there is any technical issues arise.
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Mercure & ibis Erawan Thailand
Mercure & ibis Erawan Thailand - Head Office The Erawan Group PLC. 2, 6th Floor, Ploenchit Center Building, Sukhumvit Road, Klongtoei Sub-district, Klongtoei District, Bangkok, 10110 Thailand www.theerawan.com/en/our_business/hotels_resorts
hotelJob
