GSA / Waiter / Waitress [Kokotel Bangkok Sukhumvit 50]

การเดินทางด้วยรถไฟฟ้า

รายละเอียดงาน

JD Highlight: Represents and deliver "WOW" to the guest throughout all stages of the guest- s stay including Front Office Operation and Food & Beverage Services Duties and Responsibilities: "WOW" Guest Relation - Deliver "WOW" service to guest - Always smile and offer help to guest without asking - Always take care of guest comment/problem and pass information to ARM/RM when they can't solve - Able to obtain a review mentioned their name in positive way once per quarter "WOW" Front Office Operation - Follow SOP for daily, weekly, monthly operation. - Complete FO checklist according to the shift - Do a FO Operation (Check-in, Check-out, etc) according to the SOP - Able to handle Hotel Documents and Cash Float correctly "WOW" Food and Beverage Operation - Follow FB Operation according to SOP. - Understand all of the restaurant's menus and able to explain them to the guest - Able to receive an order and doing a beverage menu and serving according to the standard. - Maintain a hygienic precedure according to the standard "WOW" Brand Image - Able to express brand image and value. - Posses a knowledge of the brand and able to express it to the guest - Maintain a brand grooming according to the standard - Posses knowledge about the other branches of the brand that currenry open "WOW" Communicator - Able to communicate efficiently both internal and with guest - Explain to the guest about the condition, policy and the hotel products clearly and understandably both in Thai and English - Understand guest message and convoy it correctly to the team or other departments - Understand guest message and serve correctly "WOW" Character - Be a lovable person for guest and other staff - Show a polite and helpful attitude toward guest. - Show a symphaty and sincere toward each other staff - Be punctual and honest

คุณสมบัติผู้สมัคร

Knowledge & Skills: Team Working - Team work with high standard of work and attention to details, interpersonal communication skills and should be totally customer centric Communication - English communication skill with customer and team oriented. Personality - Polite and helpful manner when dealing with guest Service - Beyond guest expectation attitude System - PMS, POS

สวัสดิการ

• 2 Days Off / week

• Incentive

• Meal allowance

• Service Charge

• Social Security

• Medical Allowance

• Provident Fund

• Public Holiday/Annual Leave

• Uniform / Laundry