Guest Service Agent (GSA)

1. Good command of English both writing
and speaking.
2. verbal and written communication skills
3. professional personal presentation
4. customer service orientation
5. information management
organizing and planning
6. attention to detail
7. reliability
8. stress tolerance
9 Able to operate Ms.word, Excel, Outlook,
E-mail, Internet.
10.Good personality, Service mind
Self - motivated.
11.Hard - working.

1 Welcomes visitors by greeting them,
in person or on the telephone
2. Answering or referring inquiries.
3. Answer telephone, screen and direct calls
4. Take and reply messages and Email
5. Provide information to callers
6. Sell rooms
7. Greet persons entering Hotel
8. Deal with queries from the public
and customers
9. Ensures knowledge of staff movements in
and out of organization
10.General administrative and clerical support
Prepare letters and documents

- Salary is based on qualifications
and experience.
- Monthly Service Charge according
to operating results.
- Advance money
- Weekly holidays and traditional holidays
- Annual vacation 6 days per year
- 2 free meals on working days/day
- Uniforms for the job position.
- Accident insurance medical expenses
for employees
- Social insurance and group life insurance.
- Evaluate the annual salary adjustment.
- Annual health check and outing activities

คุณณัชช์รวียา ภูผา (ผู้จัดการทรัพยากรบุคคล)
สถานที่ปฎิบัติงาน: HOTEL de BANGKOK ที่ตั้ง: เลขที่ 133/14 ซ. ราชปรารภ 12 แขวงมักกะสัน เขตราชเทวี กรุงเทพ 10400 
เว็บไซต์ : www.serenatahotels.com
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