Training Manager (ผู้จัดการแผนกฝึกอบรม)

- Thai national only
- Minimum of two years progressive human resources and training experience
- Bachelors degree preferred, certificate in related field required
- Collaborate effectively with other hotel employees and managers to ensure teamwork
- Able to effectively conduct learning and development activities

Participates in the development of Human Resources strategies which are aligned with the overall objectives of the Hotel
- Develops and implements strategies for Department
- Monitors status regularly and adjusts strategies as appropriate
- Develops and implements training plans which are aligned with the Hotels business strategies

Creates a work environment aligned with Brands culture by conducting management skills training on a regular basis
- Conducts management skills training and follows-up with participants to assess utilisation of new skills
- Ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly

Keeps Yes I Can! service and 100% Guest satisfaction alive within the Hotel by conducting training and follow-ups on an ongoing basis
- Analyses customer service results monthly and identifies trends
- Conducts customer service training
- Partners with Department Managers to develop strategies for keeping Yes I Can! alive within their Department
- Provides all new employees with a comprehensive induction program as part of the First 90 Days with Brand program to enable them to be orientated and efficiently productive from commencement

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behaviour and genuine hospitality

Adheres to hotel policies and procedures:
- Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
- Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
- At all times projects a favourable image of the Hotel to the public

- 2 day off per Week
- Service charge (Pre opening is allowance)
- Public Holidays
- Group Life Insurance
- Provident Fund
- Social Security Fund
- 2 Meal per working day (pre opening 100 per working day)

Human Resources Department (Human Resources Department)
29 Soi Ruamrudee, Ploenchit Road, Lumpini, Patumwan, Bangkok 10330 - Thailand 
เว็บไซต์ : -
อีเมล์ :
เบอร์โทรศัพท์ :