Front Office Manager, Best Western Plus Wanda Grand Hotel (แจ้งวัฒนะ)

การเดินทางด้วยรถไฟฟ้า

รายละเอียดงาน

- Oversee the daily operations of the front desk, including check-in/check-out procedures, guest inquiries, and ensuring smooth functioning of the front office team. - Provide exceptional customer service to guests, handling any issues or complaints promptly and effectively to ensure guest satisfaction. - Lead and motivate the front office staff, ensuring they adhere to hotel policies and standards. - Conduct training sessions for front office staff to enhance their skills in guest relations, communication, and problem-solving. - Budgeting and financial management of the front office department, monitoring expenses and revenue to ensure profitability. - Manage staffing schedules and coordinate shift changes to ensure adequate coverage during peak hours and special events. - Ensure compliance with hotel security procedures and emergency protocols, maintaining a safe environment for guests and staff. - Prepare reports on front office operations, including occupancy rates, revenue, and guest feedback, providing insights for improvement and decision-making. - Collaborate with other hotel departments, such as housekeeping, maintenance and to ensure seamless guest experiences and resolve any cross-departmental issues efficiently.

คุณสมบัติผู้สมัคร

- 2-3 years of experience in a hotel assistant front office manager or front office manager is essential. - Strong leadership and communication skills - English proficiency - Problem-solving skills - Organizational and time management skills

สวัสดิการ

• 5 Days Work Week

• Attractive Service Charge

• Vacation Leave

• Public Holidays

• Duty Meals

• Uniforms

• Group Health Insurance