Front Office Manager (ผู้จัดการแผนกต้อนรับ) - ประจวบคีรีขันธ์ (ประจำสาขากุยบุรี) Urgent!

รายละเอียดงาน

1. Key Interactions 1.1 Internally * Catering Sales * Engineering * Finance * F&B * Housekeeping * IT * Kitchen * Purchasing * Reservations * Sales & Marketing * Security * Talent & Culture 1.2 Externally * Guests * Suppliers * Vendors 2. Primary Responsibilities 2.1 Front Office Operation * Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues. * Check that all Front Office employees report to work punctually and are well groomed before each of their shift. * Conduct daily briefings and ensure that all pertinent information is well received by team members. * Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow-up actions. * Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to. * Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible. * Coordinate full house situations and make all necessary arrangements to handle overbooking and pledge relocates. * Liaise with Finance Department to ensure that credit procedures are properly carried out. * Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue. * Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling. * Make courtesy calls to VIPs, long stay and corporate guests to obtain feedback and proactively handle any lapses in service standards. * Handle all guest correspondences and ensure prompt follow-ups. * Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times. 2.2 Team Management * Interview, select and recruit Front Office employees. * Identify and develop team members with potential. * Conduct performance review with the team. * Constantly monitor team members? appearance, attitude and degree of professionalism. * Prepare detailed induction programs for new employees. * Develop, conduct and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business. * Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service. * Prepare payroll and gratuity reports. * Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication. 3. Other Responsibilities * Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. * Be well versed in hotel fire & life safety/emergency procedures. * Attend all briefings, meetings and trainings as assigned by management. * Report for duty on time wearing clean and complete uniform at all times. * Maintain a high standard of personal appearance and hygiene at all times. * Perform other reasonable duties assigned by the Management of the Hotel.

คุณสมบัติผู้สมัคร

1. Knowledge and Experience * Diploma in Tourism & Hospitality Management. * Minimum 3 years of relevant experience in a similar capacity. * Excellent reading, writing and oral proficiency in English language. * Ability to speak other languages and basic understanding of local languages will be an advantage. * Good working knowledge of MS Excel, Word, & PowerPoint. 2. Competencies * Strong leadership, interpersonal and training skills. * Good communication and customer contact skills. * Results and service oriented with an eye for details. * Ability to multi-task, work well in stressful & high-pressure situations. * A team player & builder. * A motivator & self-starter. * Well-presented and professionally groomed at all times.

สวัสดิการ

• ทำงานตามกะงาน

• ลาพักร้อน 8 วัน

• วัหยุดประเพณี 13 วัน

• Service charge

• ประกันสังคม

• ส่วนลดพนักงาน 20%

• ค่าโทรฯ 1,000 บาท (บางตำแหน่ง)

• กระเช้าเยี่ยมไข้

• บ้านพัก (บางตำแหน่ง)

• อาหาร 2 มื้อ

• ชุดยูนิฟร์อม

• ซักรีดชุดยูนิฟอร์ม