Front Office Manager (ผู้จัดการแผนกต้อนรับ) - ประจวบคีรีขันธ์ (ประจำสาขากุยบุรี) Urgent

1. Key Interactions
1.1 Internally
* Catering Sales
* Engineering
* Finance
* F&B
* Housekeeping
* IT
* Kitchen
* Purchasing
* Reservations
* Sales & Marketing
* Security
* Talent & Culture
1.2 Externally
* Guests
* Suppliers
* Vendors

2. Primary Responsibilities
2.1 Front Office Operation
* Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
* Check that all Front Office employees report to work punctually and are well groomed before each of their shift.
* Conduct daily briefings and ensure that all pertinent information is well received by team members.
* Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow-up actions.
* Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to.
* Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible.
* Coordinate full house situations and make all necessary arrangements to handle overbooking and pledge relocates.
* Liaise with Finance Department to ensure that credit procedures are properly carried out.
* Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue.
* Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling.
* Make courtesy calls to VIPs, long stay and corporate guests to obtain feedback and proactively handle any lapses in service standards.
* Handle all guest correspondences and ensure prompt follow-ups.
* Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.
2.2 Team Management
* Interview, select and recruit Front Office employees.
* Identify and develop team members with potential.
* Conduct performance review with the team.
* Constantly monitor team members? appearance, attitude and degree of professionalism.
* Prepare detailed induction programs for new employees.
* Develop, conduct and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
* Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
* Prepare payroll and gratuity reports.
* Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.

3. Other Responsibilities
* Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
* Be well versed in hotel fire & life safety/emergency procedures.
* Attend all briefings, meetings and trainings as assigned by management.
* Report for duty on time wearing clean and complete uniform at all times.
* Maintain a high standard of personal appearance and hygiene at all times.
* Perform other reasonable duties assigned by the Management of the Hotel.