Duty Manager (จ.บุรีรัมย์)

รายละเอียดงาน

- Oversee daily Front Office operations and ensure smooth guest service delivery. - Act as the Manager on Duty and handle guest concerns, complaints, and service recovery professionally. - Support and guide Front Office team members during shifts. - Monitor guest arrivals, departures, VIP arrangements, and special requests. - Ensure compliance with hotel policies, procedures, and service standards. - Coordinate with other departments to deliver a seamless guest experience. - Monitor room status, occupancy, and operational issues to maximize guest satisfaction. - Prepare shift reports and communicate key operational updates.

คุณสมบัติผู้สมัคร

- Bachelor's degree in Hospitality Management, Hotel Management, or a related field. - Minimum 2-3 years of experience in Front Office operations, preferably in a supervisory role. - Strong leadership, problem-solving, and decision-making skills. - Excellent communication and interpersonal skills. - Good command of spoken and written English. - Proficient in hotel management systems and Microsoft Office. - Ability to work flexible shifts, including weekends and public holidays. - Customer-focused with a positive and professional attitude.

สวัสดิการ

• Service Charge

• 5-Day Work Week

• Annual Leave and Public Holidays

• Group Health Insurance

• Provident Fund

• Uniform Provided