Reservation Agent

รายละเอียดงาน

Primary Responsibilities: • Handle daily room reservations received through direct bookings, email, phone, OTAs, travel agents, and other booking channels. • Enter, update, and maintain reservation details accurately in the hotel’s reservation/PMS system. • Check room availability, rates, restrictions, and booking conditions before confirming reservations. • Respond to guest and business partner inquiries regarding room types, rates, availability, hotel facilities, and reservation policies. • Process booking confirmations, amendments, cancellations, no-shows, and special requests according to hotel procedures. • Coordinate closely with Front Office, Housekeeping, Revenue, Sales, and other departments to ensure accurate reservation information and room availability. • Monitor daily arrivals, departures, room availability, special requests, and VIP reservations. • Conduct a pre-arrival review of all reservations one day prior to arrival, ensuring that booking details, room type, rates, payment guarantees, special requests, billing instructions, and other relevant information are complete and accurate, and follow up on any outstanding actions prior to the guest’s arrival. • Ensure all guest preferences and special requests are properly recorded and communicated to the relevant departments. • Support the Revenue and Sales teams by ensuring reservation information, room rates, and inventory are updated accurately. • Prepare and issue invoices and other reservation-related billing documents for individual bookings in accordance with hotel procedures and agreed booking or billing terms. • Coordinate with the Sales team on group reservations and related billing or documentation requirements to ensure accurate and timely processing. • Monitor and follow up on outstanding payment guarantees, deposits, rooming lists, and other reservation requirements in accordance with the agreed booking or group terms and deadlines. • Review upcoming payment and cut-off requirements at least 7 days in advance and take the necessary follow-up action to ensure completion within the required timeframe. • Handle guest complaints and reservation issues professionally and escalate complex cases to the supervisor when necessary. • Maintain proper filing and documentation of reservation records. • Follow hotel standards, policies, and procedures, including Accor brand standards where applicable. • Perform other duties and responsibilities as assigned by the supervisor or management.

คุณสมบัติผู้สมัคร

Qualifications • Diploma or Bachelor’s degree in Hotel Management, Hospitality, Tourism, Business Administration, or a related field. • 1–2 years of experience in hotel reservations, front office, or a related hotel position. • Good command of spoken and written English. • Good communication and interpersonal skills. • Strong attention to detail and accuracy. • Good computer skills and ability to work with hotel PMS / reservation systems. • Experience with Opera Cloud or other hotel reservation/PMS systems is an advantage. • Knowledge of OTA platforms and online distribution channels is an advantage. • Able to work under pressure and manage multiple tasks in a fast-paced hotel environment. • Positive attitude, service-minded, and willing to learn. • Able to work flexible shifts, including weekends and public holidays when required. • Proficiency in Microsoft Office and other relevant sales systems.

สวัสดิการ

• ประกันสังคม

• วันหยุดประจำปี

• วันหยุดนักขัตฤกษ์

• ลาป่วย

• ลากิจ

• ลาคลอด/ลาเพื่อช่วยเหลือคู่สมรสซึ่งคลอดบุตร

• ประกันสุขภาพกลุ่ม

• ประกันชีวิตกลุ่ม

• ตรวจสุขภาพประจำปี

• โบนัสประจำปี

• Service Charge

• ค่ากะ

• เบี้ยขยัน