ผู้ช่วยผู้จัดการแผนกต้อนรับ

รายละเอียดงาน

1.Guest Reception and Check-in/Check-out: - Welcome guests as they arrive and ensure they have a smooth check-in and check-out process. - Verify guest information, process payments, and provide room keys. - Address any questions or concerns guests may have about their stay. 2. Reservation Management: - Manage room reservations via phone, email, and online booking systems. - Update and maintain accurate records of bookings and guest information. 3. Customer Service: - Provide information about hotel amenities, services, and local attractions. - Handle guest complaints and issues promptly and professionally. - Assist guests with special requests, such as room changes or extra amenities. 4. Administrative Duties: - Maintain the front desk area, ensuring it is tidy and presentable. - Keep accurate records of guest transactions and maintain a cash drawer. - Communicate with housekeeping and maintenance staff to ensure guest needs are met. 5. Security and Safety: - Monitor security systems and report any suspicious activity. - Follow safety protocols and assist in emergency situations.

คุณสมบัติผู้สมัคร

1. Education: - Bachelor's Degree; some college or hospitality training is preferred. 2. Experience: - Previous experience in a customer service role, ideally in a hotel or similar environment. - Familiarity with hotel management software is a plus. 3. Skills: - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Proficiency in basic computer applications (MS Office, email). - Ability to handle stressful situations with a calm and professional demeanor. 4. Personal Attributes: - Friendly and approachable personality. - High level of personal presentation and grooming. - Strong attention to detail and a proactive approach to problem-solving. 5 Language: - Proficiency in the local language and at least one other language (preferably English) is often required or preferred. 6. Availability: - Willingness to work in shifts, including evenings, weekends, and holidays.

สวัสดิการ

• ประกันสังคม

• วันหยุดประจำปี

• ลาป่วย

• ลากิจ

• ค่าล่วงเวลา (OT)