Guest Service Agent (Night)

การเดินทางด้วยรถไฟฟ้า

รายละเอียดงาน

KEY RESPONSIBILITIES The key responsibilities for this position are: ? To anticipate guest needs, and handle guest inquiries in a helpful and attentive Novotel Bangkok Platinum manner. ? To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, health club, and other Novotel Bangkok Platinum properties. ? To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Novotel Bangkok Platinum at all times. ? Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. ? To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Novotel Bangkok Platinum experience. ? To develop a close and harmonious working relationship with all hotel departments, ? To attend hotel events, daily shift briefings and training to improve professional skills. LEADERSHIP Within Novotel Bangkok Platinum, the top-performing people who do this job always demonstrate the following attitude: ? Working with Others: o They always try to anticipate and exceed the needs of customers and colleagues. o They use their own initiative and good judgement to solve problems in a calm and efficient way. o They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team. o They act with personal professionalism and integrity at all times. ? Taking Responsibility: o They always conduct business honestly and fairly. They keep sensitive information confidential. o They can prioritise their workload effectively and be organised and structured at work. o They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision. o They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy. ? Delivering Results: o They are committed to meeting and exceeding all performance standards. o They constantly look to develop their own professional skills and abilities. o They perform job tasks in line with established policies and procedures. o They always try to provide a top-quality experience to all our guests.

คุณสมบัติผู้สมัคร

KEY RESPONSIBILITIES The key responsibilities for this position are: ? To anticipate guest needs, and handle guest inquiries in a helpful and attentive Novotel Bangkok Platinum manner. ? To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, health club, and other Novotel Bangkok Platinum properties. ? To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Novotel Bangkok Platinum at all times. ? Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. ? To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Novotel Bangkok Platinum experience. ? To develop a close and harmonious working relationship with all hotel departments, ? To attend hotel events, daily shift briefings and training to improve professional skills. LEADERSHIP Within Novotel Bangkok Platinum, the top-performing people who do this job always demonstrate the following attitude: ? Working with Others: o They always try to anticipate and exceed the needs of customers and colleagues. o They use their own initiative and good judgement to solve problems in a calm and efficient way. o They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team. o They act with personal professionalism and integrity at all times. ? Taking Responsibility: o They always conduct business honestly and fairly. They keep sensitive information confidential. o They can prioritise their workload effectively and be organised and structured at work. o They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision. o They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy. ? Delivering Results: o They are committed to meeting and exceeding all performance standards. o They constantly look to develop their own professional skills and abilities. o They perform job tasks in line with established policies and procedures. o They always try to provide a top-quality experience to all our guests.