Guest Relations Officer [GRO]

การเดินทางด้วยรถไฟฟ้า

รายละเอียดงาน

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

คุณสมบัติผู้สมัคร

- College degree in hotel management or related field - Previous experience in Front Office or Guest Services - Excellent communication skills - Experience with Front Office Systems - Proficient in English, both written and spoken