Guest Service Officer - Front Office

การเดินทางด้วยรถไฟฟ้า

รายละเอียดงาน

- Delivers the brand promise and provide exceptional guest service at all times. - Provides excellent service to internal customers as appropriate. - Be familiar with the hotel- s products and services and policies. - Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. - Maintains positive guest and colleague interactions with good working relationships. - Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. - Ensures that guest history records are accurately maintained and all repeat guests are pre-registered. - Meets and greets all guests and assists with registrations. - Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. - Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. - Ensures accurate knowledge of hotels and the tourism in the city / country. - Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. - Supports and embraces the spirit of - We work through Teams- . - Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

คุณสมบัติผู้สมัคร

- Thai Nationality - Age not over 28 years old - Bachelor- s Degree in Hospitality or Tourism Management or related field - Minimum 1 year work experience in similar or related position in hospitality service - Good computer and English and Arabic skills - Pleasant personality, strong people skills - Well-organized with strong attention to details - Able to work under pressure, self-motivated and fast learner

สวัสดิการ

• 5 days working

• 2 free meals per day

• Uniform

• Service charge

• Social security

• Life & Health insurance

• Provident Fund

• Complimentary stay in Hyatt worldwide