Duty Manager

-Thai National Only
-Male / Female candidates
-At least 3-5 years experiences in Front Desk responsibility or Duty Manager in hospitality is preferable.
-Bachelor- s degree in related fields
-Good Communications and having problem solving skills
-Well organized and autonomous

-Reports directly to and communicates with the General Manager on all pertinent matters affecting guest service and hotel operations.
-Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
- Responds to guest needs and resolves related problems maintaining record for management.
- Supervises and directs Reception personnel.
- Supports and assists Front Office personnel and all departments at peak periods.
- Inspects front of house and back of house, lobby, front entrance and rooms regularly for cleanliness and maintains record through Inspection reports.
- Monitors appropriate standards of conduct, uniform, hygiene and appearance of employee.
- Provides input for Front Office meetings.
- Promotes inter-hotel sales and in-house facilities.
- Checks billing instructions and monitors guest credit daily and checks report.
- Analyses and approves discounts and rebates.
- Analyses the rate potential revenue report to ensure Room revenue is controlled.
- Takes action with the Property Management System (PMS) in emergency situations.
- Fully conversant with all hotel emergency procedures.
- Ensures front line employee complies with FIT Marketing techniques and maximize sales.
- Assists guest in resolving any difficulties with the Safety Box in the room.
- Coordinates with outlets in keeping the linen back at the Laundry during late at night.
- Ensures hotel mail is checked regularly and forwarded to appropriate departments.
- Ensures the master key record is maintained and all keys signed in and out without exception.
- Checks all correspondence for following days arrivals ensuring all requests are met and rooms are correctly assigned.

- ประกันสังคม
- เงินเดือน
- วันหยุดนักขัตฤกษ์ 16 วัน/ปี
- พักร้อน 6 วัน (สำหรับพนักงานประจำที่ทำงานครบ 1 ปี)
- อาหารฟรี 2 มื้อ ทุกวันทำงาน
- ชุดยูนิฟอร์ม