Duty Manager

- Age: minimum 28 years old not over 35 years old
- 2-3 Years- experience of Hotel operation.

GENERAL MISSION
- Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day operations of the hotel whilst on duty. At all times the Duty Manager is expected to lead by example - their behaviors, speech and appearance must be without fault. Their treatment of staff must be courteous and discretionary. Their guest service standards must be the benchmark that sets the levels to be attained by all hotel staff.

RESPONSIBILITIES AND MEANS
- Duty Manager is responsible and accountable, under the direction of the Front Office Manager for the efficient overall day to day operations of the hotel whilst on duty. They are to maintain the highest standard of guest service and satisfaction. The Duty Manager is responsible for engendering team spirit and motivation in all staff. They must also be fair and just in any staff disciplinary action required. The Duty Manager is also expected to be a - hands on- Manager. By this we expect that they be prepared to lend - hand on- assistance if a hotel area/department becomes very busy. It must be emphasized that this - hand on- assistance must be approached with the - hotel as a whole- in mind, and must not be detrimental to the efficient operations of the other areas.

Average service charge 2018 = 16,000THB